Frequently Asked Questions
Typically, it takes 5-7 business days for Standard Free Shipping to receive your order. We’re doing our best to deliver it promptly for you.
W e make every attempt to process your order 1-2 business days from when we receive it. In busy and holiday seasons, please allow up to 2-3 business days for the processing of orders.
Please add an additional 7 to 10 business days for orders containing embroidery. These estimated processing times do not include selected shipping time.
We understand how important it is to stay updated on your order. Please take a moment to track it on our tracking page:
Yes, we do ship internationally. The shipping fee may vary depending on your location.
Please make sure you tracked your order from our Tracking page:
If you purchased shipping insurance and need to file a claim, you'll find the option available there as well. We're here to help!
Phone: 1-800-292-5990
Email:
Please make sure you tracked your order from our Tracking page:
If you need to file a claim, you'll find that option available there as well. Remember, we're here to support you every step of the way!
Please check our return/refund policy .
We understand that sometimes things don't turn out as expected. Please return the item you'd like to exchange for store credit, and we'll provide you with a free return label to make the process easy. This way, you can find the items that you truly want.
Not finding what are you looking for?
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