Shipping and Returns Policy
FREE SHIPPING AND SHIPPING POLICY:
We offer FREE shipping on ALL ORDERS, if your shipping address is in the mainland US! Shipments outside the continental U.S. are not eligible for free freight and the customer is responsible for all duties and fees.
At Chadsworth & Haig, we make every attempt to process your order 1-2 business days from when we receive it. In busy and holiday seasons, please allow up to 3-4 business days for the processing of orders.
Please add an additional 7 to 10 business days for orders containing embroidery. These estimated processing times do not include selected shipping time.
RETURNS POLICY for U.S. orders:
Returns for store credit are provided with free shipping labels. Otherwise, we provide a shipping label for a flat fee of $8 for return for refunds.
FREE RETURNS FOR STORE CREDIT
• Free shipping for return for store credit (Gift Card)
• Otherwise, small $8 flat fee will be deducted from refund
• Super-fast returns - you're done in less than 5 minutes
You may return any unused and unwashed merchandise if you are dissatisfied with your purchase within 60 days after the shipping date for the value of the goods purchased. Absolutely no refunds on Shipping or Return Shipping cost.
Please notify us of damaged merchandise within 72 hours of receiving your product.
All items returned must be clean, unused, and with original tags still attached and in the original packaging in order to accept the return. If items are not in the above condition and returned, the items will not receive a refund and the customer will be responsible for shipping the items back to them. All Items that are not shipped back to the customer after 15 days will be discarded.
When making your return please, include your name, address, phone number, email address, and your invoice number. A copy of your packing list, email confirmation or proof of purchase, such as a copy of the original sales receipt will be needed for reimbursement of the full purchase price. This will also greatly reduce the time it will take to process your return.
RETURNS POLICY for International Orders:
The customer is responsible for covering the costs and fees associated with return shipping.
You may return any unused and unwashed merchandise if you are dissatisfied with your purchase within 60 days after the shipping date for the value of the goods purchased. Absolutely no refunds on Shipping or Return Shipping cost.
Please notify us of damaged merchandise within 72 hours of receiving your product.
All items returned must be clean, unused, and with original tags still attached and in the original packaging in order to accept the return. If items are not in the above condition and returned, the items will not receive a refund and the customer will be responsible for shipping the items back to them. All Items that are not shipped back to the customer after 15 days will be discarded.
When making your return please, include your name, address, phone number, email address, and your invoice number. A copy of your packing list, email confirmation or proof of purchase, such as a copy of the original sales receipt will be needed for reimbursement of the full purchase price. This will also greatly reduce the time it will take to process your return.